59
InputKit score
4.7
Google rating
147 reviews · 0% replied
13
Years in business
Montreal, Quebec
Genetec
AI summary
Genetec is a Montreal‑based company that develops unified physical security software. Its platform combines video surveillance, access control, license‑plate recognition and communications into a single system, offered both as on‑premises software and as cloud‑based services (Security Center SaaS, VSAAS, ACAAS). Genetec also sells related hardware such as cameras, access‑control panels and ALPR units.
AI summary
What the reviews say
Customers rave about Genetec’s top‑tier security software, helpful support and sleek headquarters, though a few dealers report ethical concerns.
AI-generated from 30 reviews. May contain inaccuracies.
Reviews per month
Peak: 4 reviews in Oct
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Industry‑leading video management system
- Responsive technical support and quick escalations
- Impressive modern facilities and demo center
- Strong AI and access‑control capabilities
- Positive employee experience highlighted
Areas to watch
Friction points or concerns that come up more than once.
- Dealer partners cite abrupt contract terminations
- Some international customers experience poor communication
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
Loading reviews…