49
InputKit score
2.4
Google rating
26 reviews · 4% replied
6
Years in business
Pointe-Claire, Quebec
Geek Squad
AI summary
Geek Squad Centre Fairview Pointe-Claire, located inside Best Buy at 6815 Autoroute Transcanadienne, offers in‑store and remote technical support for consumer and small‑business technology. Services include computer, laptop and tablet repair, virus and spyware removal, data recovery, TV installation, and smart‑home setup, plus 24/7 remote assistance. They also sell Home and Business membership plans that provide ongoing support and digital security.
AI summary
What the reviews say
Customers love the personable, skilled technicians, but many complain about poor after‑sales service and hard‑to‑cancel warranties.
AI-generated from 21 reviews. May contain inaccuracies.
Reviews per month
Peak: 3 reviews in Feb
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, knowledgeable staff (Kevin, Pierre‑Paul, Brian, Zino)
- Professional TV and computer installations
- Quick hard‑drive data recovery
- Helpful troubleshooting for laptops and devices
- Positive attitude and smiles noted by customers
Areas to watch
Friction points or concerns that come up more than once.
- Long hold times and unreachable support
- Difficult cancellation and upsell pressure
- Mishandled repairs and delayed deliveries
- Perceived high prices for low‑quality outcomes
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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