48
InputKit score
2.1
Google rating
21 reviews · 0% replied
6
Years in business
Laval, Quebec
Geek Squad
AI summary
Geek Squad Centre Laval is a tech support shop located inside Best Buy in Laval, QC. It offers in‑store and remote services including computer, laptop and tablet repair, virus removal, data recovery, TV installation, and smart‑home setup, with 24/7 remote assistance. Customers can also enroll in Home or Business membership plans for ongoing support and digital security.
AI summary
What the reviews say
Customers love the friendly, competent staff and occasional free or honest service, but most encounters are marred by long waits and unreliable repairs.
AI-generated from 14 reviews. May contain inaccuracies.
Reviews per month
Peak: 2 reviews in May
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, knowledgeable staff (e.g., Nahwa, Tony) praised
- Quick, free accessories (screen protector) offered
- Honest diagnosis and no‑charge service in some cases
- Occasionally very accommodating and efficient service
Areas to watch
Friction points or concerns that come up more than once.
- Long phone and in‑store wait times
- Repairs often incomplete, problems persist
- Poor communication and missed follow‑ups
- Hidden fees and unclear pricing
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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