4.4

Google rating

60 reviews · 13% replied

9

Years in business

Magog, Quebec

Dr Patrice Phaneuf

Not an award winner

Dr Patrice Phaneuf

AI summary

What the reviews say

Most patients love the warm, professional team and especially Dr. Rusu’s gentle care, while a few report rude staff or communication lapses.

AI-generated from 48 reviews. May contain inaccuracies.

Reviews per month

Peak: 4 reviews in Feb

Monthly review trend based on dated reviews in our database.


What customers love

Recurring strengths mentioned by customers in their reviews.

  • Friendly, humorous staff who calm anxious patients
  • Dr. Rusu praised for gentle, thorough explanations
  • Quick appointments and responsive scheduling
  • Affordable pricing, especially for children
  • Modern, well‑equipped clinic

Areas to watch

Friction points or concerns that come up more than once.

  • Occasional rude or unhelpful front‑desk interactions
  • Some patients experienced delayed or poor emergency care
  • Rare complaints about unexpected treatment details

Recurring themes

Topics customers talk about most often in their feedback.

staff demeanorpatient communicationpricingwait time

Review breakdown


Reviews

What customers say, pulled from verified Google reviews.

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