55
InputKit score
3.9
Google rating
439 reviews · 39% replied
Québec City, Quebec
Desharnais Pneus et Mécanique - Point-S - NAPA Autopro
AI summary
Desharnais Pneus et Mécanique is a family‑owned auto service group in Quebec City that sells tires and wheels and provides full‑service automotive repair, alignment, windshield work and car detailing. It also operates specialized divisions for heavy‑duty trucks, commercial fleet maintenance, and RV inspection and repair, with several locations across the Capitale‑Nationale and Chaudière‑Appalaches regions.
AI summary
What the reviews say
Customers generally praise the friendly staff and quick, reliable service, but complain about occasional hidden fees and inconsistent appointment timing.
AI-generated from 283 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, helpful staff (Claudia, Mélanie, Mohamed Ali)
- Fast turnaround for tire changes and emergencies
- Transparent explanations and honest estimates when followed
- Clean, comfortable waiting area with Wi‑Fi
- Wide selection of quality tires at competitive prices
Areas to watch
Friction points or concerns that come up more than once.
- Unexpected extra charges or upsells
- Appointment delays and missed time slots
- Perceived high labor rates for some repairs
- Inconsistent communication about estimates
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
Loading reviews…