/100
51
InputKit score
3.1
Google rating
50 reviews · 24% replied
4
Years of activity on Google
AI summary
What the reviews say
Crystal Massage has a handful of standout therapists who deliver solid pain relief, but the business is plagued by confusing pricing and aggressive tip demands.
AI-generated from 44 reviews. May contain inaccuracies.
Reviews per month
Peak: 4 reviews in May
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Lance and Nancy get repeated praise for skillful pressure
- Many clients feel relief from back, shoulder and knot pain
- Walk‑ins and last‑minute appointments are often accommodated
- Cleanliness noted as good by several satisfied guests
Areas to watch
Friction points or concerns that come up more than once.
- Advertised prices don’t match what’s charged
- Mandatory tip before service feels coercive
- Reception staff described as unfriendly or pushy
- Occasional reports of dirty rooms and noisy doors
Recurring themes
Topics customers talk about most often in their feedback.
pricingtip policystaff competencecleanliness
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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