62
InputKit score
4.3
Google rating
311 reviews · 47% replied
12
Years in business
Québec City, Quebec
Concept Design Pool
AI summary
Concept Design Pool is a Québec City retailer that sells a wide range of swimming‑pool products, including above‑ground and in‑ground pools of various materials, spas, and related equipment such as filters, pumps, heaters and chemicals. They also offer garden furniture, gazebos, pergolas and other outdoor décor, plus installation, repair, renovation and water‑analysis services for pools and spas.
AI summary
What the reviews say
Customers generally praise Concept Design Pool for its helpful staff, quick installations and solid after‑sales support, though a minority report communication lapses and occasional installation issues.
AI-generated from 211 reviews. May contain inaccuracies.
Reviews per month
Peak: 11 reviews in Jun
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, knowledgeable staff (Rachel, Lucie, Jocelyn)
- Fast, professional installation teams
- Responsive after‑sales service and repairs
- Wide selection of pools, spas and patio furniture
- Competitive pricing and good value
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent communication and scheduling
- Occasional delivery or installation mistakes
- Some staff perceived as unfriendly or unprofessional
- Warranty and follow‑up handling can be slow
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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