/100
57
InputKit score
3.8
Google rating
50 reviews · 4% replied
11
Years of activity on Google
AI summary
What the reviews say
Customers praise the warm staff and personalized service, but many report poor communication, errors and unresponsive follow‑up.
AI-generated from 31 reviews. May contain inaccuracies.
Reviews per month
Peak: 3 reviews in Aug
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, welcoming staff (especially Anthony and Roseanna)
- Personalized advice and good itinerary planning
- Quick response when travel hiccups arise
- Competitive pricing on some packages
Areas to watch
Friction points or concerns that come up more than once.
- Frequent mistakes in passenger details
- Slow or no post‑sale support
- Perceived arrogance and disrespect from agents
- Refunds and extra fees mishandled
Recurring themes
Topics customers talk about most often in their feedback.
staff attitudepricingcommunicationbooking errors
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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