/100
57
InputKit score
4.6
Google rating
83 reviews · 23% replied
11
Years in business
AI summary
What the reviews say
Customers overwhelmingly praise Club Voyages Tourbec for its knowledgeable, friendly agents—especially Jean‑Pierre, Julie and Michel—who deliver fast, personalized travel planning, though a few reviewers report misinformation or rude phone service.
AI-generated from 63 reviews. May contain inaccuracies.
Reviews per month
Peak: 7 reviews in Aug
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Knowledgeable agents (Jean‑Pierre, Julie, Michel) provide expert advice
- Fast, efficient booking and responsive communication
- Personalized itineraries for families, cruises, and custom trips
- Helpful problem‑solving during disruptions (COVID, visa, etc.)
- Friendly atmosphere and inviting office décor
Areas to watch
Friction points or concerns that come up more than once.
- Occasional misinformation about baggage limits
- Some staff perceived as rude or unresponsive on phone
- Delayed follow‑up on email inquiries (rare)
Recurring themes
Topics customers talk about most often in their feedback.
staff expertiseresponsivenesspersonalized planningoccasional service lapses
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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