/100
43
InputKit score
4.2
Google rating
28 reviews · 4% replied
AI summary
What the reviews say
Most customers praise the agency’s friendly, knowledgeable staff and honest advice, though a few cite poor responsiveness.
AI-generated from 12 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, professional agents provide excellent service
- Knowledgeable staff give thorough travel advice
- Honest pricing guidance, e.g., insurance recommendations
- Agent Hertha praised for attentiveness
- Convenient opening hours
Areas to watch
Friction points or concerns that come up more than once.
- Some customers report unresponsive or absent staff
- Phone service described as rude and unhelpful
- Lack of full “turnkey” trip planning for some clients
Recurring themes
Topics customers talk about most often in their feedback.
service qualitystaff competenceresponsivenesspricing honestyopening hours
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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