/100
61
InputKit score
4.5
Google rating
190 reviews · 3% replied
11
Years in business
AI summary
What the reviews say
Most customers rave about Patricia’s personal service and the agency’s ability to secure great deals, though a minority report poor communication and inflexible policies.
AI-generated from 86 reviews. May contain inaccuracies.
Reviews per month
Peak: 4 reviews in May
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Patricia praised for responsiveness and patience
- Excellent price matching and package options
- Smooth handling of complex itineraries and refunds
- Friendly, knowledgeable staff
- High satisfaction with hotel and flight arrangements
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent follow‑up on quotes and emails
- Some clients experience long wait times or need appointments
- Strict non‑refundable deposit policy cited
Recurring themes
Topics customers talk about most often in their feedback.
staff qualitypricingcommunicationbooking flexibility
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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