/100
59
InputKit score
4.4
Google rating
119 reviews · 36% replied
12
Years in business
AI summary
What the reviews say
Customers rave about the agency’s friendly, detail‑oriented staff and smooth handling of group trips, changes and post‑trip follow‑up, though a few report occasional communication gaps.
AI-generated from 90 reviews. May contain inaccuracies.
Reviews per month
Peak: 11 reviews in Jan
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Highly attentive agents (Mélisandre, Stéphanie, Anne‑Marie) personalize trips
- Fast, reliable support during changes, cancellations, and emergencies
- Excellent organization of group tours and safaris
- Good value and quality accommodations recommended
- Follow‑up after travel shows lasting care
Areas to watch
Friction points or concerns that come up more than once.
- Some customers report delayed or no callbacks
- Limited phone support; in‑person only for some agents
- Isolated incident of poor hotel conditions and low compensation
- A few agents perceived as less knowledgeable
Recurring themes
Topics customers talk about most often in their feedback.
staffresponsivenessgroup travelprice/valuepost‑trip follow‑up
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
Loading reviews…