38
InputKit score
1.3
Google rating
29 reviews · 0% replied
5
Years of activity on Google
Québec City, Quebec
Chubb Fire & Security
AI summary
Chubb Fire & Security provides comprehensive fire‑safety and security solutions for businesses and organisations, including fire detection, suppression, alarms, evacuation training, CCTV, intruder alarms, access control and visitor‑management systems. They also offer remote‑monitoring, maintenance and connected services through their Chubb visiON+ platform, supported by a global network of over 12,000 staff and 24/7 monitoring centres. The company serves a wide range of sectors such as banking, data centres, education, healthcare, industrial, logistics and residential markets worldwide.
AI summary
What the reviews say
Customers praise the technicians and system quality, but overwhelmingly criticize the company’s unreachable and chaotic customer service.
AI-generated from 28 reviews. May contain inaccuracies.
Reviews per month
Peak: 4 reviews in Jan
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Clear, helpful answers from support staff
- Friendly, professional technicians on site
- Reliable fire alarm system performance
- Prompt service when a technician arrives
Areas to watch
Friction points or concerns that come up more than once.
- Impossible to reach via phone or email
- Billing errors and missing invoices
- Very long hold times and dropped calls
- Poor follow‑up on account changes
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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