62
InputKit score
4.4
Google rating
807 reviews · 91% replied
Laval, Quebec
Chartrand Ford Inc
AI summary
Chartrand Ford is a Ford dealership in Laval, Quebec that sells new and used Ford cars, trucks, and SUVs, including commercial and specialty models. They also provide vehicle financing, service and parts, and a mobile service unit. The lot offers online shopping tools, promotions, and a customer service center for appointments and roadside assistance.
AI summary
What the reviews say
Customers consistently praise Chartrand Ford for friendly, professional staff and timely service, though a few have experienced pricing or communication issues.
AI-generated from 52 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Responsive, courteous staff (Javier, Thomas, Manon)
- Transparent, pressure‑free sales process
- Quick, on‑time repairs and maintenance
- Helpful loaner/shuttle service
- Strong follow‑up after purchase
Areas to watch
Friction points or concerns that come up more than once.
- Occasional pricing discrepancies
- Inconsistent communication on extra work
- Rare unresolved diagnostic issues
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
Loading reviews…