EN

4.5

Google rating

173 reviews · 10% replied

14

Years of activity on Google

Gatineau, Quebec

Bijouterie Jacques Charron & Fils Inc

Not an award winner

AI summary

Bijouterie Jacques Charron & Fils is a family‑run jeweler in Gatineau offering a range of diamond jewelry, custom Canadian‑ and Quebec‑made pieces, and the country’s notable Canadian diamonds. The store provides sales, repairs, custom design, appraisals, battery changes and insurance services, all performed by on‑site goldsmiths. It recently moved to 495 Boulevard de la Gappe and is part of the Gemme network of independent Quebec jewelers.

Bijouterie Jacques Charron & Fils Inc

AI summary

What the reviews say

Customers rave about the friendly, knowledgeable staff and wide selection, but a handful report poor communication and occasional repair issues.

AI-generated from 119 reviews. May contain inaccuracies.

Reviews per month

Peak: 6 reviews in Dec

Monthly review trend based on dated reviews in our database.


What customers love

Recurring strengths mentioned by customers in their reviews.

  • Friendly, attentive staff (Nancy, Linda, Charlotte)
  • Large, high‑quality jewellery selection
  • Quick, reasonably priced repairs
  • Personalized, helpful buying advice
  • Family‑run atmosphere

Areas to watch

Friction points or concerns that come up more than once.

  • Inconsistent communication on repairs
  • Some customers experienced poor service handling
  • Occasional pricing complaints

Recurring themes

Topics customers talk about most often in their feedback.

staffselectionrepairscustomer service

Review breakdown


Reviews

What customers say, pulled from verified Google reviews.

Loading reviews…