64
InputKit score
3.7
Google rating
1,225 reviews · 2% replied
13
Years in business
Sherbrooke, Quebec
Best Buy
AI summary
Best Buy’s Carrefour de l’Estrie store in Sherbrooke is a large consumer‑electronics retailer. It offers computers, phones, TVs, appliances, smart‑home devices and a wide variety of gadgets, plus services such as Geek Squad tech support, mobile phone activation, in‑store pickup, a low‑price guarantee, returns and recycling.
AI summary
What the reviews say
Customers praise the wide selection and occasional helpful staff, but most complain about poor in‑store assistance, long phone waits and inconsistent warranty/return handling.
AI-generated from 590 reviews. May contain inaccuracies.
Reviews per month
Peak: 7 reviews in Oct
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Large product variety and competitive pricing
- Friendly, knowledgeable staff when available
- Clean, spacious store layout
- Helpful Geek Squad for data transfers
Areas to watch
Friction points or concerns that come up more than once.
- Hard to find staff on the floor
- Phone support is slow or nonexistent
- Warranty and return policies often mishandled
- Frequent out‑of‑stock items
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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