58
InputKit score
3.8
Google rating
1,052 reviews · 1% replied
13
Years in business
Saint-Jérôme, Quebec
Best Buy
AI summary
Best Buy Saint‑Jérôme is a large electronics and appliance retailer located at 1040 Boul. du Grand‑Héron. It sells computers, phones, TVs, home appliances, smart‑home devices and a wide range of consumer electronics. The store also offers Geek Squad tech support, mobile phone activation, in‑store pickup, a low‑price guarantee, battery and electronics recycling, and Purolator shipping services.
AI summary
What the reviews say
Customers praise the friendly, knowledgeable staff and wide product range, but complain about inconsistent pricing, poor warranty handling and hard‑to‑reach phone support.
AI-generated from 540 reviews. May contain inaccuracies.
Reviews per month
Peak: 10 reviews in Nov
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Helpful, courteous employees (e.g., Adam, Félix, Charles)
- Large selection of electronics and appliances
- Clean, well‑organized store layout
- Fast in‑store checkout experience
- Good price‑match policy when it works
Areas to watch
Friction points or concerns that come up more than once.
- Price tags often don’t match checkout prices
- Warranty and protection‑plan terms are confusing
- Phone/online support is slow or unresponsive
- Stock shortages and inaccurate online inventory
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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