61
InputKit score
3.4
Google rating
2,087 reviews · 5% replied
13
Years of activity on Google
Lasalle, Quebec
Best Buy
AI summary
Best Buy in LaSalle is a large consumer‑electronics retailer that sells computers, phones, TVs, appliances, and smart‑home gear, including security and access products. The store also offers services such as Geek Squad tech support, mobile phone activation, in‑store pickup, price‑match guarantees, recycling and trade‑in programs, and standard return/exchange policies.
AI summary
What the reviews say
Customers love the wide product range and occasional standout staff, but are repeatedly frustrated by rude employees, inventory errors and poor after‑sales service.
AI-generated from 1078 reviews. May contain inaccuracies.
Reviews per month
Peak: 20 reviews in May
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Large selection of electronics and appliances
- Clean, well‑organized store layout
- Helpful staff members (e.g., Oumaima, Zakaria, Sacha)
- Price‑match policy works when enforced
- Fast in‑store pickup for online orders
Areas to watch
Friction points or concerns that come up more than once.
- Rude, inattentive or untrained employees
- Incorrect shelf pricing and stock info
- Geek Squad repairs and warranty handling are slow
- Delivery and return processes are chaotic
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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