58
InputKit score
3.5
Google rating
1,631 reviews · 3% replied
12
Years of activity on Google
Gatineau, Quebec
Best Buy
AI summary
Best Buy’s Gatineau store is a large electronics retailer that sells a wide range of consumer tech—including computers, phones, TVs, appliances, smart‑home devices, and gaming gear—and also offers services like Geek Squad tech support, in‑store pickup, price‑matching and product returns. The location provides battery and electronics recycling and a mobile phone setup service, and it’s open daily with extended hours on weekdays.
AI summary
What the reviews say
Customers praise the wide product range, decent prices and occasional friendly staff, but many complain about long waits, poor return policies and inconsistent service.
AI-generated from 809 reviews. May contain inaccuracies.
Reviews per month
Peak: 9 reviews in Nov
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, knowledgeable staff when they engage
- Large selection and good price‑match deals
- Ample parking and easy store layout
- Quick service for simple purchases
- Helpful Geek Squad technicians on some visits
Areas to watch
Friction points or concerns that come up more than once.
- Long, unhelpful queues at checkout and service desks
- Inconsistent staff training; many feel ignored
- Return and warranty policies seen as unfair
- Phone support rarely answers
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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