/100
60
InputKit score
4.1
Google rating
412 reviews · 88% replied
Gatineau, Quebec
Automobile en Direct | Concessionnaire Véhicule d'Occasion, Financement, Réparation, Échange & Achats à Gatineau
Not an award winner
AI summary
Automobile en Direct is a Gatineau‑based dealership that sells used vehicles. They also provide financing options, vehicle repairs, trade‑ins and purchase services for customers looking to buy or sell a car.
AI summary
What the reviews say
Customers praise several staff members for helpfulness, but many report poor after‑sales service and aggressive sales tactics.
AI-generated from 28 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, knowledgeable staff like Andre, Issam, and Reyane
- Accommodating out‑of‑town buyers
- Quick paperwork for some transactions
- Responsive when issues are escalated to management
Areas to watch
Friction points or concerns that come up more than once.
- After‑sales support often unresponsive
- Pressure to buy add‑ons and unclear fees
- Contract terms sometimes differ from verbal agreements
- Long delays on warranty repairs
Recurring themes
Topics customers talk about most often in their feedback.
staff professionalismafter‑sales servicesales pressurecontract transparency
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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