/100
62
InputKit score
4.4
Google rating
1,131 reviews · 90% replied
AI summary
What the reviews say
Audi Lauzon delivers a polished, friendly experience for many buyers, especially thanks to standout staff, but occasional lapses in communication and after‑sales follow‑up hurt its reputation.
AI-generated from 23 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, knowledgeable staff (Jeremy, Marc‑Antoine, Lorne)
- Quick, courteous service for routine appointments
- Professional handling of financing and insurance
- Complimentary car wash and shuttle service praised
- High satisfaction among repeat Audi owners
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent follow‑up on sales leads
- Long wait for service completion
- Some customers report dishonest or sloppy service
Recurring themes
Topics customers talk about most often in their feedback.
staff professionalismwait timesafter‑sales communicationpricing transparency
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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