60
InputKit score
3.6
Google rating
608 reviews · 57% replied
11
Years in business
Repentigny, Quebec
Ateliers G Paquette Inc
AI summary
Ateliers G. Paquette Inc. is a Quebec‑based service that repairs and sells replacement parts for all major brands of home appliances, including washers, dryers, refrigerators, freezers, ovens, dishwashers, and more. They maintain a large inventory of parts for the Montreal and wider Quebec region and offer online ordering, phone appointments, and a fleet of service trucks. The company also supports appliances purchased from Sears and has been operating for about 40 years.
AI summary
What the reviews say
Customers praise the technicians’ skill and courteous service, but many complain about scheduling chaos, poor phone support, and repeated part‑ordering problems.
AI-generated from 499 reviews. May contain inaccuracies.
Reviews per month
Peak: 30 reviews in Mar
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Technicians are knowledgeable and fix issues quickly
- Friendly, polite and professional staff
- Fast initial appointment for many jobs
- Clear explanations and useful maintenance tips
- Good service for warranty‑covered repairs
Areas to watch
Friction points or concerns that come up more than once.
- Long wait times for parts and appointments
- Phone/administrative staff often rude or unresponsive
- Multiple visits needed; wrong parts frequently ordered
- Inconsistent communication about schedules
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
Loading reviews…