60
InputKit score
3.3
Google rating
314 reviews · 49% replied
9
Years in business
L'Ancienne-Lorette, Quebec
Ateliers G Paquette Inc
AI summary
Ateliers G. Paquette Inc. is a Quebec‑based service that repairs all major brands of household appliances and sells replacement parts. They handle washers, dryers, refrigerators, freezers, ovens, cooktops, dishwashers, dehumidifiers, wine coolers and more, offering online parts ordering and in‑home service. With 40 years of experience and a fleet of service trucks, they serve the Greater Montreal and Quebec regions and also provide support for Sears‑purchased appliances.
AI summary
What the reviews say
Customers are split: many praise friendly, knowledgeable technicians, but a large number complain about poor communication, long wait times and high fees.
AI-generated from 245 reviews. May contain inaccuracies.
Reviews per month
Peak: 13 reviews in Apr
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Technicians are often described as courteous and skilled
- Quick same‑day service on some calls
- Accurate diagnosis and clear explanations
- Helpful staff at the front desk when they are attentive
Areas to watch
Friction points or concerns that come up more than once.
- Frequent delays in parts delivery and appointment scheduling
- Customer‑service phone line is rude or unresponsive
- Unexpected high labor and travel charges
- Inconsistent follow‑up on warranty claims
Recurring themes
Topics customers talk about most often in their feedback.
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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