/100
59
InputKit score
4.2
Google rating
66 reviews · 56% replied
10
Years of activity on Google
AI summary
What the reviews say
Most travelers praise the agency for its friendly staff, fast service and solid travel advice, though a few customers report poor follow‑up.
AI-generated from 41 reviews. May contain inaccuracies.
Reviews per month
Peak: 5 reviews in Apr
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, knowledgeable agents (Rui, Ruben, Sandy, Cristina)
- Quick, personalized service and last‑minute help
- Competitive pricing and good hotel/flight recommendations
- Responsive communication for most customers
- Positive overall travel experiences
Areas to watch
Friction points or concerns that come up more than once.
- Inconsistent callback and follow‑up
- Occasional rude or unprofessional interactions
- Isolated issues with accommodation recommendations
Recurring themes
Topics customers talk about most often in their feedback.
staffpricingresponsivenesstravel planning
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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