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Swimming pool supply · Granby

Trévi Granby

Google rating4.3154 Google reviews40% of reviews answered

Trévi Granby

AI summary

What the reviews say

Customers consistently praise Trévi Granby for quick, friendly service, knowledgeable staff and clean, professional installations, though a few have experienced scheduling delays or pricing confusion.

AI-generated from 102 reviews. May contain inaccuracies.

Reviews per month

Peak: 8 reviews in Nov

Monthly review trend based on dated reviews in our database.

  • September 2022: 1 review
  • April 2023: 2 reviews
  • May 2023: 2 reviews
  • June 2023: 3 reviews
  • July 2023: 1 review
  • January 2024: 1 review
  • April 2024: 1 review
  • May 2024: 5 reviews
  • June 2024: 5 reviews
  • July 2024: 2 reviews
  • August 2024: 2 reviews
  • September 2024: 2 reviews
  • January 2025: 2 reviews
  • April 2025: 1 review
  • May 2025: 5 reviews
  • June 2025: 7 reviews
  • July 2025: 6 reviews
  • August 2025: 5 reviews
  • September 2025: 1 review
  • October 2025: 3 reviews
  • November 2025: 8 reviews
  • December 2025: 2 reviews
  • April 2026: 2 reviews
  • May 2026: 3 reviews

What customers love

Recurring strengths mentioned by customers in their reviews.

  • Fast, courteous service from store to installation
  • Highly knowledgeable staff, especially Amélie, Carl and Alex
  • Clean, professional installations and reliable pool maintenance
  • Competitive pricing and flexible financing options
  • Responsive after‑sales support and warranty handling

Areas to watch

Friction points or concerns that come up more than once.

  • Occasional delays or missed appointment dates
  • Some customers report higher than advertised prices
  • Limited service radius for out‑of‑area clients

Recurring themes

Topics customers talk about most often in their feedback.

service speedstaff expertiseinstallation qualitypricing transparencyafter‑sales support

Review breakdown


Reviews

What customers say, pulled from verified Google reviews.

  • 5.0
    JR

    Jan-Soleil Rioux

    Jules Bonneaud. Un excellent service de ce jeune homme. Courtois, professionnel, investi et très efficace. Et la barre est haute chez Trévi au niveau du service, mais c’est au dessus de mes attentes aujourd’hui.

  • 5.0
    JR

    Jean simon Roy

    Quick service. Fair Price. Quality work. Found the issue immediately, change the heating unit quickly. They even had the part in their truck since it is a regular issue in older hot tub. In the last 5 years, it is the 3rd time they come to fix my pool and / or hottub. Always excellent service.

  • 5.0
    RC

    Rémi & Jess Côté

    Rapidité, efficacité.

    Response from owner

    Merci, votre témoignage est très apprécié!! - Trévi Granby

  • 1.0
    PB

    Pina Blasi

    They promised date of installation, and it came later. They promised we'd have the stairs on hold, I had to find them. I wanted the ramp in the middle of pool, I was denied, I've seen it can be done. I was told that I " kept changing my mind where to put the pool" for God sake it's an over priced inground pool, I have the Right to change it, Only one time! We're no longer having them opening and closing the pool, we found someone cheaper, polite and professional.

  • 5.0
    CM

    Cath Massé

    Excellent service autant sur place que après vente !

    Response from owner

    Wow, merci infiniment pour ce commentaire, c'est très motivant. Au plaisir! 😊 - Trévi Granby

Practical information

What this business does

Trévi Granby is a family‑owned retailer in Granby, Quebec that sells and services swimming pools and spas. They offer a range of products including above‑ground and in‑ground pools, as well as swim‑in and outdoor spas, and provide installation, repair, opening/closing, water analysis, and landscaping services. The shop has been operating since 1999 and serves customers with seasonal maintenance plans.

Summarized from trevigranby.com

Address
795 Rue Denison E, Granby, QC J2H 0N3, Canada
Years of activity on Google
10