1.0
JF
Jinny F
Effectivement secrétaire arrogante.
Massage therapist · Lachenaie
PhysioExtra Lachenaie
Google rating4.8357 Google reviews99% of reviews answered
AI summary
What the reviews say
Customers overwhelmingly praise PhysioExtra Lachenaie for its courteous, skilled team, clear communication and convenient, clean clinic, though a few report occasional rude reception or scheduling delays.
AI-generated from 204 reviews. May contain inaccuracies.
Reviews per month
Peak: 13 reviews in Apr
Monthly review trend based on dated reviews in our database.
- January 2024: 2 reviews
- February 2024: 2 reviews
- March 2024: 1 review
- April 2024: 3 reviews
- May 2024: 2 reviews
- June 2024: 2 reviews
- July 2024: 4 reviews
- August 2024: 4 reviews
- October 2024: 1 review
- November 2024: 2 reviews
- December 2024: 1 review
- March 2025: 1 review
- April 2025: 1 review
- June 2025: 5 reviews
- July 2025: 2 reviews
- September 2025: 1 review
- October 2025: 3 reviews
- December 2025: 4 reviews
- January 2026: 10 reviews
- February 2026: 9 reviews
- March 2026: 7 reviews
- April 2026: 13 reviews
- May 2026: 10 reviews
- June 2026: 7 reviews
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly, professional staff praised for kindness
- Clear explanations and personalized treatment plans
- Easy online scheduling and quick appointment slots
- Clean, modern facilities with good equipment
- Many specific therapists receive high marks
Areas to watch
Friction points or concerns that come up more than once.
- Occasional reports of arrogant receptionists
- Some delays for urgent or insurance‑linked appointments
- Rare complaints about small therapy rooms
Recurring themes
Topics customers talk about most often in their feedback.
staff demeanortreatment qualityappointment logisticsfacility cleanliness
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
- 5.0JT
Jonathan Tremblay
Très bon service à tout les niveaux!
- 1.0AC
Anik Cloutier
La pire succursale de PhysioExtra. Le service à la clientèle est médiocre, la secrétaire est arrogante et le médecin annule ses rendez-vous pour prendre des vacances. Fuyez !
Response from owner
Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Nous accordons une grande importance aux commentaires de nos patients, puisqu’ils nous permettent d’améliorer continuellement la qualité de nos services. Nous aimerions avoir l’occasion d’en discuter davantage avec vous afin de mieux comprendre la situation. Si vous le souhaitez, nous vous invitons à communiquer avec nous à l’adresse suivante : simon.tremblay@physioextra.ca. Merci de votre compréhension.
- 5.0SB
Sylvain Barbe
Service à l’accueil, le personnel en général, la facilité de gérer nos rendez-vous et reçus via courriel, ainsi que les lieux en général en font l’endroit parfait pour des services en physiothérapie et autres services connexes.
Response from owner
Merci infiniment M. Barbe, de la part de toute l'équipe, pour vos bons commentaires et pour votre confiance!
- 5.0RL
Richard Laprise
A l'écoute de notre problême. Explication clair ,conscient des visites nécessaires sans abus.
Response from owner
Merci beaucoup d'avoir pris le temps de partager votre expérience. Vos bons mots sont très appréciés et toute l'équipe en sera ravie! ✨
Practical information
What this business does
PhysioExtra Lachenaie is a multidisciplinary rehabilitation clinic in Lachenaie, Quebec, offering services such as physiotherapy, occupational therapy, osteopathy, massage, acupuncture, kinesiology, sports medicine and more. The clinic provides in‑person care at a wheelchair‑accessible location near highways 25 and 640, as well as remote tele‑rehabilitation. It serves adults and children for a range of issues including musculoskeletal pain, concussion, vestibular problems, and work‑related injuries.
Summarized from physioextra.ca/clinique/physioextra-lachenaie
- Address
- 1417 Grande Allée, Lachenaie, QC J6W 1Z2, Canada
- Phone
- +1 450-964-5222
- Years of activity on Google
- 13