3.8

Google rating

573 reviews · 92% replied

Montreal, Quebec

NAPA AUTOPRO - Alex Pneu et Mécanique - Docteur du Pare-brise

Not an award winner

AI summary

Alex Pneu & Mécanique, operating under the NAPA AUTOPRO and Docteur du Pare-Brise brands, is a family‑run auto service centre in Montreal offering full vehicle maintenance, diagnostics, and repairs for gasoline, hybrid and electric cars, as well as tire sales, installation, balancing and seasonal storage. They also provide windshield repair/replacement, SAAQ mechanical inspections, and warranty coverage through NAPA, with a focus on green certifications and community involvement.

NAPA AUTOPRO - Alex Pneu et Mécanique - Docteur du Pare-brise
NAPA AUTOPRO - Alex Pneu et Mécanique - Docteur du Pare-brise
NAPA AUTOPRO - Alex Pneu et Mécanique - Docteur du Pare-brise
NAPA AUTOPRO - Alex Pneu et Mécanique - Docteur du Pare-brise

AI summary

What the reviews say

Customers praise the friendly staff and quick service, but many complain about unexpected costs and inconsistent communication.

AI-generated from 438 reviews. May contain inaccuracies.

What customers love

Recurring strengths mentioned by customers in their reviews.

  • Helpful, knowledgeable staff (Maxime, Joseph, Steve)
  • Fast appointments and same‑day repairs
  • Clear explanations and transparent advice for some
  • Convenient location near metro and coffee area
  • Good work on electric and hybrid vehicles

Areas to watch

Friction points or concerns that come up more than once.

  • Frequent surprise fees and over‑charging
  • Poor phone etiquette and rude reception
  • Inconsistent inspection reports and re‑inspection costs
  • Long wait times for simple jobs

Recurring themes

Topics customers talk about most often in their feedback.

pricingstaff friendlinesswait timecommunication

Review breakdown


Reviews

What customers say, pulled from verified Google reviews.

Loading reviews…