Geek Squad

Not an award winner

AI summary

Geek Squad at the Carrefour de l'Estrie Best Buy in Sherbrooke provides in‑store, remote, and on‑site tech support. Services include computer, laptop, tablet and TV repair, virus removal, data recovery, smart‑home installation, and 24/7 remote assistance. They also offer Home and Business membership plans that give unlimited support and digital security for personal or small‑office devices.

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AI summary

What the reviews say

Most customers complain about unresponsive phone support, hidden fees and warranty hassles, while a few note cheap, walk‑in service and occasional helpful staff.

AI-generated from 26 reviews. May contain inaccuracies.

What customers love

Recurring strengths mentioned by customers in their reviews.

Low prices for basic services
Walk‑in assistance without appointments
Some staff members praised for helpfulness
Quick in‑store service when reachable

Areas to watch

Friction points or concerns that come up more than once.

Phone line rarely answers
Confusing, expensive warranty policies
Long wait times and broken devices
Unclear cancellation fees

Recurring themes

Topics customers talk about most often in their feedback.

pricingphone supportwarrantytechnician visits

Review breakdown

Reviews

What customers say, pulled from verified Google reviews.

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What the reviews say

Review breakdown