/100
61
InputKit score
3.6
Google rating
314 reviews · 89% replied
15
Years of activity on Google
AI summary
What the reviews say
Customers praise the knowledgeable staff and large inventory, but many complain about poor phone service, missed appointments and inconsistent after‑sales support.
AI-generated from 176 reviews. May contain inaccuracies.
Reviews per month
Peak: 6 reviews in Jul
Monthly review trend based on dated reviews in our database.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Friendly and knowledgeable staff (e.g., Mathieu, Normand)
- Wide selection of pool parts and accessories
- Free water analysis and good advice
- Competitive pricing on many items
- Quick service for in‑stock parts
Areas to watch
Friction points or concerns that come up more than once.
- Unresponsive phone support and long wait times
- Frequent errors in orders and installations
- Inconsistent after‑sales follow‑up
- Limited store hours and staffing shortages
Recurring themes
Topics customers talk about most often in their feedback.
staff expertiseproduct rangepricingcustomer serviceappointment reliability
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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