/100
59
InputKit score
3.9
Google rating
1,577 reviews · 68% replied
AI summary
What the reviews say
Clients praise the clinic’s skilled vets, compassionate care and thorough follow‑up, but long waits and high fees are frequent complaints.
AI-generated from 37 reviews. May contain inaccuracies.
What customers love
Recurring strengths mentioned by customers in their reviews.
- Experienced specialists (e.g., Dr. Lamy, Dr. Laforest‑Garon)
- Warm, empathetic staff and clear communication
- Prompt emergency care when triage is high priority
- Comprehensive post‑op instructions and follow‑up calls
- Clean, comfortable waiting area with free coffee
Areas to watch
Friction points or concerns that come up more than once.
- Very long wait times, especially for lower‑priority cases
- Charges perceived as high and sometimes unclear
- Inconsistent information about services (e.g., exotic animals)
- Occasional rushed exams and unnecessary tests
Recurring themes
Topics customers talk about most often in their feedback.
pricingwait timestaff professionalismemergency handling
Review breakdown
Reviews
What customers say, pulled from verified Google reviews.
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